Switch to Chaport — a powerful and cost-effective alternative to Intercom for your website.
Pay 5-10x less for the same features.
Get unlimited chats/contacts and don’t pay more as you grow.
Master the product in no time with an intuitive UI.
Chaport is a 100% self-funded company, and, unlike Intercom, we don’t have to push prices to the skies to demonstrate growth rates to investors.
Chaport provides all the features you need and doesn’t overcomplicate things, keeping the UI clean and user-friendly.
Chaport has native & unlimited integrations with Facebook, Viber, and Telegram, while Intercom offers it as 3rd-party add-ons, forcing you to pay even more.
Free 14-day trial. No card required.
| Pricing | Intercom Starter | Chaport Business |
|---|---|---|
| Starting price | $67/mo | $23/mo |
| Chats included | 1,000 chats/mo | Unlimited |
| Price for extra chats | + $50/mo for each 1k | $0 |
| Real priceWe’ve calculated Intercom’s real price assuming that one agent handles about 2,000 chats/mo.Click to learn more | $118 per agent/mo | $23 per agent/mo |
| Ratings | Intercom Starter | Chaport Business |
| Capterra | 4.5 | 4.8 |
| G2 | 4.4 | 4.8 |
| Multi-channel | Intercom Starter | Chaport Business |
| Price for extra channelsWe’ve calculated Intercom’s price assuming that you are using Octopods (a 3rd-party add-on) to connect Facebook, Viber, and Telegram.Click to learn more | $127/mo | $0 |
| Facebook, Viber, Telegram | 3rd-party add-ons | Native & unlimited |
| Chat widget | Intercom Starter | Chaport Business |
| Chat widget customization | ||
| Chat widget visibility | ||
| Multilingual chat widget | ||
| Article suggestions bot | ||
| Autoresponder |
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| Lead generation | Intercom Starter | Chaport Business |
| In-chat email request | ||
| Auto-invitations | ||
| Custom bots |
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| Pre-chat/offline form |
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| Visitor info | Intercom Starter | Chaport Business |
| Visitor info | ||
| Notes | ||
| Custom fields | ||
| Visitor info panel customization | ||
| Messaging | Intercom Starter | Chaport Business |
| Offline messages | ||
| Notifications | ||
| Read receipts | ||
| File sending | ||
| Emoji | ||
| Message editing and deletion | ||
| Agent productivity | Intercom Starter | Chaport Business |
| Chat transfer | ||
| Search | ||
| Saved replies | ||
| Working hours | ||
| Chat ratings | ||
| Visitor ban | ||
| Typing insights / Message sneak peek |
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| Chat history | Intercom Starter | Chaport Business |
| Unlimited chat history | ||
| Unified chat history across domains |
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| Management | Intercom Starter | Chaport Business |
| Reports | ||
| Agent roles | ||
| Automatic agent assignments / Round-robin |
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| Automatic transfer of unanswered chats |
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| Integrations & API | Intercom Starter | Chaport Business |
| WordPress | ||
| 2,000+ Integrations using Zapier | ||
| API | 500 calls/min | Unlimited |
| Apps | Intercom Starter | Chaport Business |
| Web-app | ||
| Mobile apps | ||
| Desktop apps |
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| Security | Intercom Starter | Chaport Business |
| SSL encryption | ||
| GDPR compliance | ||
| Customer support | Intercom Starter | Chaport Business |
| Live chat | ||
| Help Center | ||
| Prioritized technical support |
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To show you how Intercom’s pricing model works, we’ve calculated their real price based on the Starter plan.
The starting price is $67/mo. That includes 1 agent and 1,000 chats/mo (so-called “people reached”). One agent can handle about 2,000 chats/mo. It means you have to pay an extra $50/mo for this agent. If you have more than 1 agent, you must pay $19/mo for each additional agent and $50/mo for each 1,000 extra chats. Let’s count the real price depending on team size:
The real average price is $118 per agent/mo ($117 + $119 + $119 divided by 3).
Let’s say you want to connect 3 channels to your live chat: Facebook, Viber, and Telegram. To do so, you have to use a third-party add-on (e.g., Octopods) and pay extra according to their pricing.
Integration with your first channel costs $49/mo. Every additional channel costs $39/mo. So, the price of integration with 3 channels is $127/mo.
Capterra
“This was definitely my best experience with live chat software. Plug and play. Intuitive. Fast. Clean. Amazing.” — Carl E.
G2
“Excellent simple live chat solution that has provided my company with a direct way to communicate with potential customers through my website.” — George R.
Capterra
“GUI is intuitive and you don’t need any training for that. Me and my colleagues use Windows and Android app and it’s working flawlessly.” — Igor N.
G2
“Great customer support! Easy to use, cool user interface. With Chaport you will find all you need. Really recommend to use this tool.” — Hoang L.
