Meet Chaport — the best alternative to Smartsupp for teams that need a robust solution.
In Chaport, you will find everything you need to deliver a superior CX. Make customer service easier with multi-channel live chat, chatbots, typing insights, and more.
Thanks to Chaport’s intuitive interface, you can minimize complexity for your agents and deliver an excellent CX.
With Chaport, you can get support no matter which plan you are using: free or paid. Just drop us a message, and we’ll be happy to help.
Chaport has flexible and transparent pricing that works for companies of all sizes, from startups to enterprises. We provide four different packages, including a powerful free plan, so you will certainly find the one that’s best for you and your budget. Unlike Smartsupp, Chaport allows you to upgrade to a paid plan using even one agent without overpaying for the seats you don’t need.
In Chaport, you can easily collect visitor info using an automatic email request, a pre-chat form, or chatbots. Smartsupp’s pre-chat form lets you use only three default fields and is always mandatory to fill in, which can significantly affect the number of incoming chats. Chaport allows you to customize the pre-chat form and tailor it to your needs. You can create your own fields, reorder them, and control whether they are required or optional.
Chaport is a powerful Smartsupp alternative that allows you to support your customers across multiple channels. Give your customers a choice of ways to contact you by integrating Chaport with popular messaging apps such as Facebook, Telegram, or Viber. Manage chats coming from all channels in one dashboard and don’t waste time switching between multiple tabs and apps.
To make communication easier and more effective, Chaport provides a feature called typing insights. With this feature, you can see what your customers are typing in real time even before they send messages. Typing insights will help you prepare answers in a timely manner and improve your response times.
Have you ever sent a message and realized you made a typo or sent it to the wrong person? Such mistakes can cause confusion and make you look unprofessional in the eyes of your customers. Unlike Smartsupp, Chaport lets you edit or delete messages after you have sent them. Fix your mistakes with just a few clicks and don’t let them undermine your image.
Whereas Smartsupp provides support only for paying customers and doesn’t even use live chat on their own website to connect with visitors, Chaport’s support team is always here to help you. It doesn’t matter what plan you are using — we value all our customers and are happy to help.
Free 14-day trial. No card required.
| Pricing | Smartsupp PRO | Chaport Business |
|---|---|---|
| Starting price | $72/mo | $23/mo |
| Ratings | Smartsupp PRO | Chaport Business |
| Capterra | 4.7 | 4.8 |
| G2 | 4.4 | 4.8 |
| General | Smartsupp PRO | Chaport Business |
| Chat history | Unlimited | Unlimited |
| Unlimited chats & websites | ||
| SSL encryption | ||
| GDPR compliance | ||
| API | ||
| Autoresponder | ||
| Mobile apps for iOS & Android | ||
| Desktop apps for Windows & Mac | Only for Windows 10 | |
| Chatbots | Up to 10 chatbots | Unlimited |
| Knowledge base + FAQ bot |
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| Zapier integration |
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| Customer support | For paying customers only | |
| Multi-channel | Smartsupp PRO | Chaport Business |
| Telegram |
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| Viber |
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| Chat widget | Smartsupp PRO | Chaport Business |
| Chat widget customization | ||
| Multilingual chat widget | ||
| Lead generation | Smartsupp PRO | Chaport Business |
| Auto-invitations | ||
| Pre-chat form | ||
| Email request |
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| Visitor info | Smartsupp PRO | Chaport Business |
| Visitor info | ||
| Visitor info editing | ||
| Visitor behavior | ||
| Notes | ||
| Custom fields |
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| Messaging | Smartsupp PRO | Chaport Business |
| Offline messages | ||
| Notifications | ||
| File sending | ||
| Emoji | ||
| Read receipts | ||
| Message editing and deletion |
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| Agent productivity | Smartsupp PRO | Chaport Business |
| Chat deletion and export | ||
| Search | ||
| Saved replies | ||
| Visitor ban | ||
| Chat ratings | ||
| Typing insights |
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| Management | Smartsupp PRO | Chaport Business |
| Agent roles | ||
| Chat transfer | ||
| Automatic agent assignments |
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| Automatic transfer of unanswered chats |
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| Reports | Smartsupp PRO | Chaport Business |
| Google Analytics reports | ||
| Total chats report | ||
| Chat ratings report | ||
| Response times report | ||
| Working hours report | ||
| Auto-invitations report |
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| Chatbots report |
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