Gain a competitive advantage in the legal industry by offering instant assistance via live chat.
Convert more website visitors into leads by collecting visitor emails and sending automatic messages.
Answer questions about your law firm and offer legal services directly in the live chat 24/7.
Gain your clients’ trust and improve the reputation of your law firm by providing outstanding support via live chat.
Saved replies
Let your attorneys prepare answer templates to the most common questions and add them to the chat in a few clicks. It’ll allow them to save their time and concentrate on important tasks.
Chatbots
Create a chatbot that can initiate chats with website visitors and offer help 24/7, answer questions, and collect contact details and any other information you require.
Chat ratings
Get valuable feedback by allowing your clients to rate their live chat experience. See if they are happy with your legal support and identify areas for improvement.
Knowledge base
In Chaport, you can not only provide legal services through live chat but also encourage your clients to self-serve by adding a searchable knowledge base on your law firm’s website. Minimize the number of repetitive questions and focus on tasks that really matter.
Automatic chat transfer
Chaport Live Chat allows you to automatically transfer unanswered chats to another lawyer to ensure that all queries were addressed in time. It’ll help you improve your service and get more clients.
GDPR compliance
If you provide legal services within the EU, you should be compliant with the terms of the GDPR. Chaport Live Chat has all the necessary features to help you stay GDPR compliant.
Applications
Use the web-version of Chaport Live Chat, install desktop apps for Windows and MacOS, or download mobile apps for Android and iOS to connect with people seeking legal advice wherever you are.
